Refunds policy

1. How delivery works

Our study guides are digital products. Guides are emailed to you within a few hours of payment (by the next morning for late-night orders).

2. When we fix it or refund you

Email us if your file:

• is faulty;
• won’t open; or
• isn’t what the product page described.

We will fix the problem or give you a full refund. We reply within 1 business day.

3. Change of mind

Because guides are digital, we don’t give refunds for change of mind once a guide has been downloaded.

4. Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

5. How to ask

Email [email protected] with:

• the email address you used for the order;
• the name of the product; and
• a short note on what’s wrong.

We reply within 1 business day.

6. Website services

This policy covers AceGuides digital products. For Black Crest Web Designs work, the scope and price are agreed in writing before work starts; see our terms.